our policies

introductory offer

The First Time Teaser Introductory Offer (valid for 14 days) is only available to brand new clients. You can only purchase the introductory offer once. The introductory offer is non-refundable nor transferable and will activate from the date of your first class booking. Clients found to be buying the First Time Teaser more than once will be suspended and charged any additional class costs they may have incurred.

weekly memberships

1. All Memberships operate on a 7 day autopay schedule from the credit card stored in Mindbody (a secure system). Payment will continue unless notified (see Termination Policy below).
2. Memberships will continue with scheduled autopay unless Studio Sculpt Pilates & CO is notified of a termination request in writing (see Termination Policy below).
3. Memberships may be subject to price increase, but will be communicated in writing 4 weeks prior to any change.
4. You will incur a $10 No Show fee for all classes marked absent for and a $10 Late Cancel fee for all classes cancelled 5 hours before. A Late Cancel 30 minutes before class is considered a No Show.

All members will receive 1 fee waiver per calendar month.

Members on 2 x Classes a Week can purchase additional sessions at $22 per class.

This is the responsibility of the member to arrange prior to taking class via purchasing individual sessions.

1. Failed Membership payments will incur a $10 fee for every day the payment fails to process. This fee will be processed as a debit on the clients MindBody account which will be processed with the Membership payment.
2. On the third day of payment failing to process all booked classes will be cancelled and the Membership will be placed on hold. The failed Membership charge, plus any outstanding fees will be processed as a debit on the clients MindBody account, to be balanced within 7 days or the account will be terminated.

membership suspensions

1. At least 1 weeks written notice is required for membership pauses suspensions. This ensures that the correct measures are put in place to cease credit card payments that are scheduled for the given period.
2. Suspensions are unlimited. Please email requests to [email protected]

membership termination

1. Studio Sculpt Pilates & Co requires at least 1 weeks written notice to terminate membership. Please email request to [email protected]
2. In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.
3. Studio Sculpt Pilates & Co may terminate a membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members.

 

In order to prevent loss, misuse, unauthorised access, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mails sent to or from our website may not be secure, and you should therefore take special care in deciding what information you send to Studio Sculpt Pilates & CO via e-mail. Studio Sculpt Pilates & CO may collect the following information:

• Name
• Contact information including e-mail address
• Date of birth
• Emergency contact person
• Credit card details
• Payment history
• Demographic information such as postcode
• Other information relevant to customer surveys and/or offers
• Sensitive information

I agree Studio Sculpt Pilates & Co is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.

I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Studio Sculpt Pilates & CO or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

Studio Sculpt Pilates & Co does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Studio Sculpt Pilates & Co staff member. By booking into a class you automatically agree to the above Privacy Policy and Terms and conditions.